Frequently Asked Questions
This Frequently Asked Questions (FAQ) section is provided to give you some guidance in regards to the various and often asked questions we receive. Please use this section to better acquant yourself with our business model, work procedures, warranties, and more. The content provided is subject to change at any time without prior notification. It is also not intended to be an exact reflection of our company, it's views, or it's practices as these may change at any given time.
How do we begin?
Please use the Contact Us link at the top of the page to get in touch with us. We will begin paperwork by first gathering your name, phone number, address, email address, and service(s) you require. As we do not have a physical business locationat this time, we then will determine the best course of action in acquiring your computer.
Do I have to purchase a package or can I get customized service?
You do not have to purchase a package. We offer our services at $45/hr for any customized services you require. The packages are based on an average timeframe in relation to the services those packages include. Let us know if you need customized services.
What if my computer experiences problems after it is serviced?
We make every effort to insure that your computer has all available Windows updates and drivers that are necessary to run the basic software that is preloaded on Windows (this does not include additional drivers and software such as cameras, printers, scanners, etc - unless otherwise requested by the customer). If your computer later requires any additional support, it will be at an additional expense. So, please...if you need additional software or drivers loaded, let us know in the beginning.
Some situations may qualify for extended support under the umbrella of the previous services rendered. RevitaComp reserves the right to determine whether this is the case or not. If so, we will do what we can at no additional cost to resolve the problem.